Telephony

FLEXCOM offers customized telephony solutions

You will benefit from the support and assistance of our specialized and experienced technicians. Our work consists of installing, starting up and configuring the parameters of your telephony system.

From design to installation and technical testing, we take our work seriously and offer our services at competitive rates.

Since our inception, we have earned the trust of many government and commercial organizations for our quality services and customized solutions.

- Our team is here to help you every step of the way.

- With a cloud-based solution, you will never have to suffer from technological obsolescence.

- No large upfront investment costs.

- Monthly payments.

- Flexibility to pay as you grow or downsize.

- No loss of investment on unused licenses.

- Security, centralized management, support, upgrades, and configuration changes are included in the monthly payment.

- Common interface integrated collaboration applications:

• Audio and video conferencing bridge;
• Text messaging and presence;
• Internal and external mobility;
• Geolocation;
• Softphone telephony;
• Call recording;
• Integration capability on Google, Office 365, SalesForce.com, Facebook, SMS;
• Call center and more.

If your current installations or your geographical location forces you to opt for a traditional digital solution, we have a tailor-made solution for you!

With our hybrid solution, we can integrate digital phones, AVAYA or NORTEL, as well as analog phones, without having to add adapters.

This solution also allows you to :

• integrate economical SIP lines;
• Offer mobility to users by keeping their extension number while traveling, work from home by displaying their number at the office and terminate calls on a personal cell phone;
• Enjoy unified communication features including text messaging, conference bridges, video conferencing, etc.

Does your business require a wireless solution? Our experts will evaluate your environment and suggest the right equipment that suits your needs so that you can communicate anywhere in your company and stay in touch with your clients and colleagues. With this solution, you will be more efficient in managing your time and customer service.

Integration of external cell phones, tablets, laptops, as well as the pairing of the workstation with the cell phone.

Today's companies are decentralizing work and must include more mobile employees in their infrastructure. 

The desktop phone is being supplemented or simply replaced by mobile devices and applications. Voice mail, email, SMS, chat, instant messaging, presence, audio, web and video conferencing, as well as social media platforms have become standard communication channels.

AVAYA and 3CX deliver multimedia solutions that are instantly ready. You can send and access text, audio, video, images and files in real time, or at your convenience, whether your contacts are online or offline.

You can also send a message to an individual, to your team or to all your contacts. Start a conversation on one tool and continue it on another. You can integrate a messaging conversation into a one-on-one call or a conference call with one touch. From your Salesforce, Microsoft Office 365, and Google Talk web apps, you can also reach your contacts, leave messages, set up conferences, and use other collaboration tools.

FLEXCOM is able to provide you with a call center setup tailored to your organization's needs with:

• Reports, both historical and real-time, for email/web/voice transactions;
• Customizable agent desktop with: click to call, multi-channel view, etc;
• call recording for each agent to improve performance and eliminate conflicts;
• Integrated voice recognition "IVR" to promote self-service, which reduces call handling time.

FLEXCOM can deploy multi-site installations of up to 2000 branches, installed on your premises or hosted, to facilitate the management of your business and allow :

• peer-to-peer calling from one site to another;
• Co-worker occupancy lights, site to site;
• synchronized internal directories;
• Centralized management and messaging;
• users moving between sites to bring their workstation profile from one site to another.

FLEXCOM offers equipment and solutions to establish conferences and videoconferences within your own telephone system and network.

• With the integrated conference bridge, you can eliminate costly external suppliers.
• You can set up an HD video conferencing solution with a "Hollywood Squares" view for large conferences that integrates with your existing conference room facilities, allowing you to protect your investment.
• During the video conference, the moderator, who has access to multiple controls, is able to introduce applications and record the conference for later viewing.
• You could even offer training sessions with up to 100,000 participants.

Our team of technicians can service your NORTEL telephone systems.

AVAYA, which acquired NORTEL telephony in 2009, has developed a migration program for NORTEL systems to its AVAYA IP Office platform. This way, you can keep part of your NORTEL investment and benefit from the advantages of the new unified communications technology.

We can migrate your NORTEL platform to the AVAYA IP Office at your own pace, allowing you to:

• intergrate cost-effective SIP lines;
• offer mobility to users by keeping their extension number while traveling, work from home by displaying the office number, terminate calls on a personal mobile device
• Enjoy unified communications features: text messaging, conference bridges, video conferencing, etc;
• Establish a multimedia call center: voice, email, SMS, chat, fax.

FLEXCOM is an AVAYA and 3CX certified partner for the resale and installation of the following products and solutions

AVAYA

• IP Office" telephone system.
• Migration of NORTEL systems to the "IP Office" platform.
• AVAYA call center solution.